Shipping/Service Times:

• What are your production lab hours?

  Monday - Friday from 9:00 am - 4:00 pm not including holidays.

• What are your service times by product?

  • At The Print Refinery®, our goal is to efficiently complete every order with the care and quality your images deserve. Our service times are based on the average production time required to meet that goal.
  • For online orders, you will be notified by text and/or email when the order is complete and ready for pick up, or has been shipped.
  • Service times are based on business days and do not include Saturday, Sunday or holidays. These times are considered guidelines and actual production times may vary based on the time of day the order was placed and the quantity ordered. Busy seasonal times may also cause a variance in production times.

  
  

  Type	Service Time (in business days)
  All Photo Products	5
  Archive Scanning	5
  Photo Restoration	5
  Video Services*	5
  Movie Film to DVD	4 Weeks
  Video Slide Show	5
  Passport Photos	While You Wait
  Film Processing	3
  E6 & Disc Film	10
  Prints From Prints	3
  Custom Framing	2 Weeks
  Business Headshots	By appointment - ready within 2 Hours
  Data Transfers	Up to 5

• Do you offer a rush service?

  Yes, expedited service is possible to meet special requests. Please contact us at 1-224-206-7278 prior to submission for rush service approval. Choose "RUSH" during your checkout & enter date you need your product by in the "Notes about your order".
  
  Order Total:
  Less than $50 = $10 Rush Fee
  $50 - $99 = $15 Rush Fee
  $100 - $199 = $30 Rush Fee
  $200 + = $50 Rush Fee

• What are your shipping services?

  The Print Refinery® is happy to provide mail services to our customers. Pre-payment is required on all mail orders. All items purchased and shipped by The Print Refinery® online ordering system will include shipping charges (use the shipping charges below for all other orders). The customer assumes responsibility for the shipped items once we deliver items to the shipping carrier.

  
  

  Order Total	Shipping/Handling
  $0-$24.99	$4.99
  $25-$49.99	$9.99
  $50-$99.99	$14.99
  $100-$149.99	$19.99
  $150.00+	$24.99

Returns:

• Our quality promise.

  At The Print Refinery®, we are committed to providing quality products to meet or exceed your expectations. However, if you find our goods or services are faulty, please let us know. We will work with you to address your concerns. * Please note that only technical inadequacies, which are avoidable with the technology available is considered a defect, but does not include aspects of personal taste. Differences in color between the original file and original image data are not a defect. Call customer service at 1-224-206-7278 for assistance.
  
  Refunds for purchases online with a credit card will be provided as a credit back to the card used at the time of purchase. This may take up to 5 business days upon receipt of the returned product/merchandise and may take 24-48 hours to update on your bank statement.